CU*Talk transitioned to a new platform on Wednesday, October 23rd. Any updates or issues encountered will be posted here.
- UPDATE 10/23/2024 11:00 AM CT CU*Talk numbers are in the process of being ported to the new platform, with no significant issues encountered thus far.
- UPDATE 10/23/2024 1:25 PM CT We have successfully completed the move over to the new platform.
- UPDATE 10/23/2024 2:00 PM CT We are aware that the 616-285-5704 number may present users with a message that says, “An unexpected error has occurred, goodbye.” We are currently working on a fix for this and will provide an additional update when this has been resolved.
- UPDATE 10/23/2024 2:50 PM CT This issue has been resolved. The 616-285-5704 number is now answering correctly and prompting for credit union ID.
- UPDATE 10/24/2024 9:05 AM CT We are aware that users may encounter longer pauses after making selections. We are looking into options for how we might be able to speed up these pauses, but presently, we do not have any timing on when that might be possible to achieve.
- UPDATE 10/30/2024 3:25 PM CT On Thursday, October 31st, we will be performing maintenance to the new text-to-speech platform. Maintenance will occur between 6:30 AM and 7:00 AM CT.
- UPDATE 11/1/2024 9:25 AM CT We are aware of an issue where some members are not receiving prompts after they attempt to log into CU*Talk. Members may hear a beep, with no additional prompts/audio following this. We are currently researching this and will provide an additional update when we know more.
- UPDATE 11/4/2024 1:00 PM CT On Friday, November 1st, we deployed updates to the text-to-speech system, to improve optimization for call flow modules and reduce the system’s input and response times. Tomorrow morning, November 5th, we will be making some additional adjustments, and you should notice some changes to the call prompts which we hope will help alleviate member concerns.
- UPDATE 11/6/2024 1:30 PM CT We’ve deployed updates to remove OTB accounts from account balances and update the prompts for member number and credit union ID. We are continuing to look into all available options for fine-tuning system performance further.
- UPDATE 11/13/2024 9:40 AM CT Maintenance will be performed tonight, between 9:00 PM and 10:00 PM ET, to help improve responsiveness for the text-to-speech platform. During this maintenance window, CU*Talk will be temporarily unavailable.
- UPDATE 11/18/2024 2:05 PM CT We have worked with our vendor on improvements to input and response times for the text-to-speech system. Any issues related to response times are now considered to be resolved; should you encounter any additional issues or have additional feedback, please reach out to us. Additionally, we are aware of an issue that some members may have encountered when accessing the Cleared Checks menu, where the * key would not return them to the previous menu. This issue has since been resolved, and members can once again return the previous menu as intended.
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