Skip to main content

How to Work Online Banking Applications

Updated

To work applications and other requests that have been submitted through Online Banking you will utilize Tool # 13: Work Online Banking Apps/Requests. This queue should be checked daily for requests. 

Request Types 

The following request types can be worked through this tool (permitted your credit union has activated those request types). 

  • Membership Applications - All of the membership applications that have been submitted by potential members through Online Banking. (Application information will remain here until you review the information and either approve, deny or delete the record)
  • Contact Requests - Member requests member have made for a credit union employee to contact them. 
  • Personal Information Changes - Member requests by members to change personal details on their accounts including address, phone, fax, email address, and code word. 
  • Personal Internet Branch (PIB) Profile Pending Changes - Any PIB profile changes submitted by members via the PIB Profile online web tool, but where an activation code has not yet been entered by the member to activate the changes to online banking.
  • Promise Deposit Enrollment - All promise deposits enrollment requests submitted by members 

Steps to Work an Online Banking Request

  1. Tool # 13: Work Online Banking Apps/Requests
  2. Select a request from the list
  3. Click 'Work'
  4. Select the application from the list
    • Note: A highlighted item indicates that a SSN on this application matches a SSN already recorded in your credit union' MASTER file. This could indicate a member applying for a second membership, a non-member joint owner applying for membership, or even an incorrectly-entered SSN. Before approving the new membership request, use the 'Look Up' option to view other member or non-member records with the same SSN. You may also need to contact the member to confirm the SSN or verify their intentions.
  5. Click 'View' to show the information submitted by the member
  6. Use the forward arrow when you are done viewing the application/request
  7. If a credit report is needed for the application, click 'Request Credit Report'
    • Use the 'View Credit Report' option to view existing credit reports on file for the SSN from the application.
  8. If desired, use the 'Non-Member Notes' option to enter notes on the non-member record (these notes will become part of the permanent record if the non-member becomes a member)
  9. Once you have reviewed the request and pulled a credit report (if applicable), and entered any non-member notes (if desired), choose one of the following options to complete the request: 
    • 'Approve' - Use this to create the membership account using information from the submitted application.
    • 'Change' - Use this to review the application request (including joint owner information) and make any necessary changes to the record before approving it and creating the membership account.  
    • 'Deny' - Use this to deny the application request.
    • 'Delete' - Use this to delete the application record entirely with no further action. This can be helpful if you receive duplicate applications or “bogus” applications with invalid data

Online Banking Requests Video Series

Comments

0 comments

Article is closed for comments.