Issue with Scan Button on Secondary Names Screen

***This alert applies only to credit unions who are using ProDOC***

We are aware of an issue with the Secondary Names screen where the View button does not appear after the user selects Scan. This issue occurs only if there is a single Secondary Name attached to the membership. If there are two or more records on the Secondary Names screen, then the issue does not occur.

If a user encounters this issue, they may use Update to save their changes. This will return the user to the previous screen where they can then reenter Secondary Names to view the scanned ID.

Our teams are currently working on a fix for this issue.

***UPDATE 7/9/2026 10:45 AM CT***

A fix was deployed this morning. This issue is resolved.