CU*BASE Username Password Reset

Did you forget your password or accidentally lock your device with invalid attempts? Don't fear! 

A designated Security Officer for your credit union can assist you at any time to reset your username password by completing the following steps. 

1. Launch Tool # 763: Reset User Password/Device
2. In the User ID field, enter the CU*BASE username that needs to be reset
3. Click the forward arrow

The username will be reset to a temporary password of X1234. The temporary password is case sensitive (notice the capital X!) 

You will then be required to create a permanent password immediately after logging in with the temporary password.

Password Requirement Reminders: 

• Require 1 digit (numeric)
• Username cannot be used in password
• Minimum length of 8 characters
• Maximum length of 20 characters
• Must include both alpha and numeric characters
• Require 1 special character
• Cannot begin with a numeric character
• Password expiration every 30 days
• Cannot be the same as the previous 32 passwords

If a Security Officer is not available to reset the password, our Client Experience Team will be happy to assist. 

• NOTE: There is a $25 charge for us to perform the password reset. We encourage you to reach out to a designated Security Officer first.