Frequently Asked Questions
- How to Follow Alerts & Client News
- CU*BASE Employee ID Password Reset
- CU*BASE Username Password Reset
- How Do I Sign Into Zendesk to View/Update My Tickets?
- How do I locate my Workstation ID?
- I am transitioning to Tool # 1375 for my data transfers, what information do I need to know?
- Where can I get data on the checks members deposit through my mobile app’s Remote Deposit (RDC) feature?
- When are ACH files received?
- Virtual Branch VPN Solution
- Disaster Recovery VPN Solution
- Add MEV (Membership Eligibility Verification)
- Activate Virtual StrongBox
- Activate CU*Spy e-Signatures
- CUinBalance Stand-In Accounting Services
- Disaster Recovery Call Support
- Activate Branch XT Inbound Calls
- ZipWhip: Two-Way SMS Text Messaging
- Loan Insurance & Debt Protection Posting Reports and Exceptions
- Have a Question for CU*SOUTH?
- How Do I Update a Credit Report if the Loan is Closed in CU*BASE?
- How can I see employees with iShield authority?
- Where can I find FAQ on CU*BASE?